By integrating a chatbot on your site, you create a unique customer experience for new and returning customers. Chatbots are fully customizable and suitable for various tasks and parts of your website. And they're always ready to help; on weekends or during the Friday afternoon drinks!
A good example of the success of chatbots is Billie, the chatbot of bol.com. On a daily basis, the chatbot receives almost half of all customer contact, of which it successfully completes 70% of the questions. During Black Friday (2018), this chatbot alone was good for the work of no less than 225 FTEs in customer service. Those are some numbers!
We're not saying you should immediately fire your entire customer service team. But chatbots can be extremely helpful in handling frequently asked questions and doing the necessary preliminary work. This way, your staff can focus on the more complex questions.
Want to know more about how to make a chatbot personal? Then check out this blog about the benefits of a chatbot!
Want to see an example of a chatbot in action? At Get Interactive, we're so enthusiastic about the possibilities of chatbots that we've created a special website to showcase our chatbot "Buddy". He'll be happy to show you the possibilities and benefits of chatbots.
Interested in a chatbot yourself? We'd love to discuss the possibilities with you. Contact us and we'll tell you everything about chatbots!
